Terms & Conditions


http://www.pencilportraitsbyloupemberton.co.uk is owned and operated by Pencil Portraits by Lou Pemberton and may contain advertisements, sponsored content, paid insertions, affiliate links or other forms of monetization.

http://www.pencilportraitsbyloupemberton.co.uk abides by word of mouth marketing standards. We believe in honesty of relationship, opinion and identity. The compensation received may influence the advertising content, topics or posts made in this blog. That content, advertising space or post will be clearly identified as paid or sponsored content.

Pencil Portraits by Lou Pemberton is never directly compensated to provide opinion on products, services, websites and various other topics. The views and opinions expressed on this website are purely those of the authors. If we claim or appear to be experts on a certain topic or product or service area, we will only endorse products or services that we believe, based on our expertise, are worthy of such endorsement. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer or provider.

This site does not contain any content which might present a conflict of interest.

Pencil Portraits by Lou Pemberton makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contain on this website or any sites linked to or from this site.

Ordering A Pencil Portrait

All orders placed through this website are secure and safe using Samcart, Stripe and PayPal. All sensitive data is encrypted for your protection.

Money Back Guarantee

​Prior to shipping, you will be entitled to a full refund of your deposit should you not be satisfied with the proof sent via email of your completed pencil portrait.

After the portrait has been shipped, you will have a further 7 days to change your mind and will be entitled to a 50% refund. In this instance, you may keep the portrait.​

Please allow up to 14 days for your refund.​

​Quality of Photographs

I reserve the right to cancel any order whereby the quality of the photograph is unsuitable and no further co-operation is offered.

A full refund of the 50% deposit will be given.​


Shipping will be provided by Parcelforce and UPS under normal circumstances.

I reserve the right to use a different courier should I choose to.​

The customer will be notified of the courier used for their order.​

Intellectual Property

I retain the rights to all Intellectual Property on this website, and to all my art work.

By purchasing, you agree that I may use your pencil portrait and photo in portfolios and exhibitions both online and in print. for marketing purposes.


This Legal Notice shall be governed by and construed in accordance with British law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.​


If you have any questions regarding this policy, or your dealings with our website, please contact us here: http://www.pencilportraitsbyloupemberton.co.uk/contact-us/

Pencil Portraits by Lou Pemberton 16 Meadow Court, Wrexham, LL13 8DP